Terms and Conditions of Sale
The conditions set out here constitute our terms of sale. Please contact a member of staff for clarity on any matter which is not clear or do not understand and note that nothing contained here affects your statutory rights as a consumer.
We will endeavour to do everything we can to accommodate your order however we work to a maximum number of cakes per week and will not compromise quality through greed. Usually 6-12 months’ notice for wedding cakes and 4 weeks for celebration cakes is sufficient, with less notice required during the winter months
Allergy information is provided on the website. Every bit of care is taken when preparing all cakes. It is also customer’s responsibility to inform myself of any allergies or intolerances. This will be asked and noted on the order form.
Deposits and Payments
Once the order is placed the deposit is non-transferable and non-refundable. The order is confirmed on receipt of the deposit and no guarantees can be given on availability until the deposit has been paid. Balances for wedding cakes are due 28 days before the wedding and for novelty cakes 2-7 days before the event.
Wedding cakes and special order bookings are reserved solely for you and certain materials are ordered months in advanced. Cancellation of Wedding and Special order cakes must be made in writing. 6 months to delivery date 50% of total will be payable 3-0 months to delivery date 100% will be payable. Cancellation of other cake orders with 5 days to delivery/collection are payable in full.
When a cake is to be delivered it remains the responsibility of the company while in transit. Where any damage occurs then it is the sole responsibility of the company to make good any damage. If this is not possible, for whatever reason, then a full refund will be given. A photograph is taken after setting up of wedding cakes. Where any damage or defects occur after this photograph and myself leaving the premises is no longer the responsibility of Hello Cake
As you will appreciate that once the cake leaves the studio then responsibility then passes to the customer and the company is not liable for any damage in transit. Please be aware that a flat surface is required to retain the stability of the cake and should be secured where possible to remove the risk of movement in transit. If you are unsure please get in touch.
Check your order
While we take every measure possible to check orders it is also the responsibility of the customer to make sure the details on the order form are accurate. While we will do everything we can to rectify the situation when an error is made i.e. wrong date then the responsibility lies with the customer to check the detail. The price for the order shall be stated on your order form. You agree to pay the full price in accordance with the order form after the details are checked and agreed by you.
During the design process the customer will be informed of any non-edible decoration that will be used to construct the cake. The customer must relay this information to the venue / hosts.
Best Before Dates
When preparing some cakes, especially larger ones, the cakes need to be in prep for two sometimes three days before the event. While we do everything to ensure that the cake is as fresh as possible for the event the best before dates are usually within two days of the event. To assist in prolonging the shelf life the cakes are best placed in the box provided, in a cool dry place. We do not accept liability for consumption from two days following the event.
Customer Satisfactions Guarantee
Should you be unhappy with the cake we will do everything we can to rectify the matter before the event. If you are still unsatisfied then we will refund the price of cake in return for the product. If there is a design problem the cake is to be photographed and e-mailed within 48 hours of the cake being collected or delivered. If you have a complaint about the taste of the cake then a sample is to be provided within 24 hours.
The design copyright is the property of the company. The customer does not have any claim on the design. The company reserves the right to use images of any design for promotional purposes following the event.